Advantive
Advantive Cloud Operations

SMS Alerts

Optional text messages for Cloud Operations engineers about high-priority production incidents while on call.

Program overview

Advantive Cloud Operations offers an optional SMS alert program so on-call engineers can receive timely notice of production incidents. Messages are short, operational, and related to a specific incident. Work continues in Microsoft Teams.

SenderAdvantive Cloud Operations
RecipientsEngineers who complete opt-in
Message typeIncident alerts only
FrequencyVaries with incidents

This program is not used for marketing or promotions. Only people who complete the opt-in process receive messages. Message and data rates may apply.

How to opt in

Enrollment is voluntary and requires active consent. Employment at Advantive or membership on an on-call roster does not enroll you by itself.

  1. 1
    Be on the Cloud Operations on-call roster
    You must be an Advantive Cloud Operations engineer on the internal on-call roster.
  2. 2
    Open the Ops-Agent bot in Microsoft Teams
    Start a one-to-one chat with Advantive’s Ops-Agent bot.
  3. 3
    Request SMS alerts and provide your number
    Ask to enable on-call SMS and include your mobile number with country code.
    “Update my on-call phone number to +1 555 123 4567.”
  4. 4
    Confirm when the bot restates your number
    The bot displays the number and asks for confirmation. Reply yes or confirm to consent. Confirmation is required and is not pre-selected.
  5. 5
    Receive a confirmation text
    After you confirm, Advantive saves your number for this program and sends one confirmation SMS that alerts are active.
By confirming, you agree to receive Advantive Cloud Operations on-call SMS alerts at the mobile number you provided. Message and data rates may apply. Message frequency varies. Reply STOP to cancel. Reply HELP for help. Privacy Policy · Terms of Use
Ops-Agent · Microsoft Teams
Ops-Agent
I will save +1 555 123 4567 for Advantive Cloud Operations on-call SMS alerts. Message and data rates may apply. Message frequency varies. Reply STOP to cancel, HELP for help.

Reply yes or confirm to opt in. Reply no to cancel.
yes / confirm no

Example of the confirmation step. You must reply yes or confirm; nothing is pre-selected.

Opt out and help

Opt out anytime

  • Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT
  • Or ask the Ops-Agent bot in Teams to turn SMS paging off

After opt-out, you will not receive further program messages until you opt in again.

Help

Message and data rates may apply. Message frequency varies.

Message examples

Texts are operational pages for on-call engineers. Every message identifies Advantive Cloud Ops as the sender. If an earlier engineer does not acknowledge, a later engineer on the product path may also be paged. Content is always about the incident—not marketing.

Opt-in confirmation (sent once after consent)
Advantive Cloud Ops: SMS on-call alerts are ON for your number. Message frequency varies. Msg&data rates may apply. Reply STOP to opt out, HELP for help.
On-call page
Advantive Cloud Ops P1 page: INC-a1b2c3d4 — High CPU on host opadmin-01. Reply in Teams to ack. Msg&data rates may apply. Reply STOP to opt out, HELP for help.
Follow-up page if earlier on-call does not acknowledge
Advantive Cloud Ops P1 page: INC-a1b2c3d4 — High CPU on host opadmin-01. Earlier on-call did not ack. Reply in Teams to ack. Msg&data rates may apply. Reply STOP to opt out, HELP for help.
Further page if still unacknowledged
Advantive Cloud Ops P1 page: INC-a1b2c3d4 — High CPU on host opadmin-01. No on-call ack yet. Reply in Teams to ack. Msg&data rates may apply. Reply STOP to opt out, HELP for help.

Privacy

Phone numbers collected for this program are used only to deliver Cloud Operations on-call SMS alerts. Mobile numbers and SMS opt-in consent are not sold and are not shared with third parties or affiliates for marketing or promotional purposes.

Privacy Policy Terms of Use Contact